Customer Services

 

FAQs


 

dELIVERY


HOW MUCH WILL THE DELIVERY COST?


The delivery cost for your order is displayed in your online shopping cart once a product is added to the basket.

 

WHEN WILL I RECEIVE MY ORDER?


We aim to dispatch all orders the same day if received before 12:00pm. All U.K orders are dispatched on a next day delivery service but we do advise our customers to allow 2-3 days for their order to arrive. Orders received on Friday are delivered the following Monday. Deliveries are only made on working days, not weekends and excluding Bank Holidays.

 

WHERE IS MY ORDER? CAN I TRACK MY ORDER?


If your order has been dispatched you will have received an email that contains a tracking number for your order. You can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.

 

WHO WILL DELIVER MY ORDER?


Online orders are delivered using courier and require a signature upon delivery so they can be >tracked. We only deliver to residential or business addresses - PO Boxes are not accepted for security reasons.  Please ensure you have your order delivered to an address where someone is available to sign for it.  If you were unavailable to sign for an item when our courier called, a card will be left to Call at the delivery address.  This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered.

 

WHY HAVE I RECEIVED ONLY PART OF MY ORDER?


If you have more than one product in your order, you may receive the different products at different times. This will only take place when a product is out of stock or ordered from our "COMING SOON" category. These products are normally seen as a pre-order and will be dispatched upon receiving the stock. There is no extra delivery charge for different items being delivered at different times.

 

DOES DOMINO GIRL SHIP INTERNATIONALLY?


We do ship internationally. After creating a account with us, it will be processed and onced approved and activated the delivery cost for your order is displayed in your online shopping cart after a product is added to the basket.

 

CAN I GET DIFFERENT PRODUCTS WITHIN MY ORDER SENT TO DIFFERENT ADDRESSES?


We do not offer the ability to ship to multiple addresses.

 

 

rETURNS & REFUNDS

 

CAN I RETURN A PRODUCT I HAVE BOUGHT ONLINE?


Yes, should you wish to return an item/s, please ensure you return it in its original condition, within 14 days of receipt? Once we have received your returned item/s, it will be refunded, or exchanged for a different size or colour, if preferred subject to availability.

 

Certain items are non-refundable. We reserve the right to refuse refunds on items if the product is in such a condition that the item needs to be reduced in price for resale. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged.

 

For further information please refer to our Shipping & Returns Policy.

 

 

pAYMENT & SECURITY

 

IS IT SAFE TO SHOP ONLINE? ARE MY DETAILS SECURE?


We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

 

WHICH CREDIT CARDS TO YOU ACCEPT? DO YOU ACCEPT PAYMENT EITHER BY DEBIT CARDS OR PAYPAL?


You can pay for your order with a credit card or a debit card. We currently accept most major credit cards including MasterCard and Visa.
You can also pay using your PayPal account for a speedy checkout process.

 

WHAT ARE PROMOTIONAL VOUCHER CODES? HOW DO I USE THEM?


Promotional codes or voucher codes are codes that entitle you to a discount on a purchase. Promotional codes can be redeemed by entering the code into the special box in the Cart. After the code is entered, you will see the discount has been applied to your order. Only one promotional code can be used per online order and no refunds are given.

 

 

BULK ORDERING 

 

To order stocks in large quantities please contact our Customer Service Centre by phone or email.  You will need to advise the quantity required and an approximate date you need the products. Please note it is not always possible to order products in large quantities as there are various factors that need to be taken into consideration such as availability of certain fabric, availability of certain prints, specialist trimming and time restrictions, etc.

 

I NEED MORE HELP. HOW DO I CONTACT CUSTOMER SERVICES?

 

For all other enquiries or if you would like any further information please:-

Call (0044) 020 8471 8003 Monday – Friday 10.30am – 5pm
or Email us on admin@dominogirl.co.uk