DELIVERY
The delivery cost for your order is displayed in your online shopping cart once a product is added to the basket.
Stock orders are normally dispatched within one to two working days. Available delivery services and estimates are shown during checkout and begin after dispatch. Delivery dates are estimates unless expressly agreed in writing. Working days are Monday to Friday, excluding UK bank and public holidays.
If your order has been dispatched you will have received an email that contains a tracking number for your order. You can also check on the status of your order in the Order History area. This will tell you whether your order is being processed, has been dispatched, or is complete.
Online orders are delivered using courier and require a signature upon delivery so they can be >tracked. We only deliver to residential or business addresses – PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, a card will be left to Call at the delivery address. This card details when the delivery was attempted, the item number and what you need to do to have the items re-delivered.
We do ship internationally. After creating a account with us, it will be processed and onced approved and activated the delivery cost for your order is displayed in your online shopping cart after a product is added to the basket.
We do not offer the ability to ship to multiple addresses.
RETURNS & REFUNDS
Return requests must normally be made within 14 days of delivery and require our prior written authorisation. Products must be unused, unworn, unaltered, tagged, complete and suitable for resale in their original undamaged packaging.
We may refuse or reduce a refund where goods are used, damaged, incomplete, scented, marked, missing tags or no longer in resaleable condition. Exchanges are subject to availability and may require a further delivery charge.
For full details, please read our Shipping, Cancellations and Returns Policy.
PAYMENT & SECURITY
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
You can pay using the card and digital-wallet options displayed by myPOS during checkout. Availability may depend on your device, card issuer and location. Only the payment methods displayed at checkout are available.
Promotional codes or voucher codes are codes that entitle you to a discount on a purchase. Promotional codes can be redeemed by entering the code into the special box in the Cart. After the code is entered, you will see the discount has been applied to your order. Only one promotional code can be used per online order and no refunds are given.
For all other enquiries or if you would like any further information please:-
Call (0044) 020 8471 8003 Monday – Friday 11.00am – 5.00pm
Legal correspondence
For legal, privacy or data-protection correspondence, contact AMEZ LIMITED at shop_support@dominogirl.co.uk.