Shipping, Cancellations and Returns Policy
Last updated: 12 August 2026
This policy applies to orders placed with AMEZ LIMITED, trading as Domino Girl, through dominogirl.co.uk. It forms part of our B2B Terms and Conditions of Sale.
1. Business customers only
We sell exclusively to retailers and other business customers. The cancellation and return arrangements below are contractual business-to-business terms. Statutory consumer cancellation rights do not apply.
2. Shipping charges
Available delivery services and charges are calculated and displayed during checkout. The price depends on the destination, order and selected service.
Any free-shipping offer applies only where the conditions shown at checkout are satisfied.
3. Dispatch and delivery estimates
Stock orders are normally dispatched within one to two working days. Orders containing products with a longer lead time will be dispatched according to the information shown on the relevant product page or communicated to the buyer.
Delivery estimates are shown during checkout and begin after dispatch. They are estimates rather than guaranteed delivery dates unless we expressly agree otherwise in writing.
Working days are Monday to Friday, excluding UK bank and public holidays. Tracking information will be supplied where available.
4. Delivery address and acceptance
The buyer is responsible for providing a complete and accurate delivery address and for ensuring that someone is available to accept and, where required, sign for the goods.
Delivery to, or a signature obtained at, the address provided by the buyer will normally be treated as proof of delivery. Please inspect the shipment promptly after receipt.
5. Failed delivery
If delivery cannot be completed, the courier may leave instructions or make another delivery attempt. The buyer should contact the courier promptly using the tracking or delivery information provided.
If goods are returned to us because the address was incorrect, delivery was refused or the buyer did not arrange redelivery, we may deduct the reasonable courier, return and handling costs from any refund. A new order and delivery charge may be required for redelivery.
6. Cancelling an order
To request cancellation, email shop_support@dominogirl.co.uk as soon as possible, quoting the order number and business name.
An order may be cancelled without charge if we receive and accept the request before processing or dispatch begins.
Once an order has been dispatched, it cannot be cancelled. The buyer may request a return under this policy instead.
7. Returns and exchanges
All returns require our prior written authorisation. Do not send goods back until we have confirmed the return and supplied the return instructions.
A return request must normally be made within 14 days of delivery. Returned products must be:
- Unused, unworn and unaltered.
- Free from marks, scents, damage or other signs of use.
- Suitable for resale.
- Returned with all tags attached.
- Complete and in their original undamaged packaging.
Exchanges are subject to stock availability and may require payment of a further delivery charge, which will be confirmed before replacement goods are dispatched.
8. Unwanted goods
For an authorised return of unwanted goods:
- The buyer is responsible for return postage and transit risk.
- We recommend using a tracked and adequately insured delivery service.
- Original and express delivery charges are not refundable.
- We may refuse or reduce a refund if the goods are used, damaged, incomplete, missing tags or no longer in resaleable condition.
9. Damaged, incorrect or missing goods
Visible damage, shortages or incorrect goods should be reported within two working days of delivery. Other defects should be reported promptly after discovery.
Email shop_support@dominogirl.co.uk with the order number, product details, a description of the issue and photographs where reasonably requested.
Depending on the circumstances, we may arrange a replacement, repair, credit or refund. Where goods are confirmed as defective, incorrectly supplied or materially different from their description, we will provide appropriate return instructions and will not require the buyer to bear reasonable return costs.
10. Return authorisation and postage
Authorised returns must be sent to the address provided in our return instructions and should include sufficient information to identify the order.
The buyer remains responsible for goods during return transit unless we arrange collection. We are not responsible for loss or damage caused by a return carrier chosen by the buyer.
11. Refunds
Refunds are assessed after the returned goods have been received and inspected. Approved refunds are made to the original payment method.
We normally initiate an approved refund within 14 days after receipt and inspection. The buyer’s bank or payment provider may require additional time to credit the funds.
12. International orders
International delivery estimates may be affected by customs and local carriers. The buyer is responsible for import duties, customs charges, local taxes and clearance requirements unless we expressly agree otherwise in writing.
Import duties, local taxes and customs charges are not refundable by AMEZ LIMITED. Contact us before returning an international order so that appropriate instructions can be provided.
13. Contact
Cancellation requests, return requests and questions about this policy should be sent to:
AMEZ LIMITED
4 Chaucer Road
London, E7 9NB
United Kingdom